Monday 17 July 2017

WE HAVE UPDATED OUR TERMS AND CONDITIONS POLICY

In order to provide the highest possible standard of care for your pet, we require the best drugs and materials available and a lot of expensive equipment, all funded by the fees you pay. We try to keep our fees reasonable but also realistic. To help keep administration costs to a minimum, we ask that payment is made at the time of treatment and we are pleased to accept most major credit cards and cheques with a bankers card.

TERMS AND CONDITIONS
Thank you for entrusting the care and attention of your pet to the small five VET CLINIC. This letter details our practice Terms and Conditions. 
Some aspects of the Terms may not be relevant to you and we request that you ask for further explanation/clarification if required.

FEES
All fees, diets and drug charges are subject to local taxes at the current rate. Fee levels are determined in addition to Practice overheads and facilities by the
time spent on a case and according to the drugs, materials, consumables and diets used. Our written fee list is available on request. You will receive a detailed fee note for every consultation, surgical procedure or transaction with us.

METHODS OF PAYMENT
Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of drugs/diets. You may settle the account using:
  • CASH
  • CHEQUE with current Bank Card
  • CREDIT/DEBIT CARD
  • M-PESA
ESTIMATES OF TREATMENT COSTS
We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given is only approximate often a pet’s illness will not follow a conventional course.

SETTLEMENT TERMS
Should an account not be settled within 14 days then a reminder would be sent with an additional accounting fee in respect of administrative costs incurred. Should it be necessary for further reminders to be sent, further 
charges will be incurred. These, however, maybe waived if payment is made promptly. After due notice, to you the client, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect if costs incurred in collecting the debt, such as production of reports, correspondence, court fees, attendance at court, phone calls, home visits, etc. Any cheque returned by our Bank as unpaid, any Credit Card payment not honoured and any Cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of bank charges and administrative costs together with interest on the principal sum.

INABILITY TO PAY
if, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with the attending Veterinary Surgeon.

COMPLAINTS AND STANDARDS
We hope that you never have recourse to complain about the standards of service received from Smal five VetClinic, however, if you feel that there is something you wish to complain about, please direct your comments in the first instance to the attending Veterinary Surgeon.

OWNERSHIP OF RECORDS
Case records including radiographs and similar documents are the property of, and will be retained by Small five VET CLINIC. Copies with a summary of the history will be passed on request to another veterinary surgeon taking over the case and to requesting insurance companies.

OWNERSHIP OF RADIOGRAPHS AND SIMILAR RECORDS
The care given to your animal may involve making some specific investigations, for example taking radiographs (x-rays) or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record, for example a radiograph remains with small five VET CLINIC.
No addition or variation of these conditions will bind the practice (small five VET CLINIC) unless it is specifically agreed in writing and signed by one the practice partners.
No agent or person employed by, or under contract with, the practice (small five VET CLINIC) has the authority to alter or vary these conditions in any way.

Sincerely,
The small five VET CLINIC - Team